Effective Date: July 28, 2026
This Damage Claims Policy explains how a Customer may report and resolve a vehicle damage claim after a completed Booking. It supplements, and should be read together with, Klash's Terms of Service, Privacy Policy, Independent Contractor Agreement, and Refund Policy. Capitalized terms used but not defined here have the meanings given to them in the Terms of Service.
Klash facilitates the investigation and resolution of damage claims between Customers and Washers. Klash is not the provider of the underlying detailing service and does not guarantee any particular outcome or recovery for a damage claim, consistent with Section 14 of the Terms of Service.
Customers have seven (7) days after completion of a Booking to submit a damage claim, as described in Section 14 of the Terms of Service. To submit a claim, contact Klash Support through the app or by emailing support@getklash.com and identify the Booking the claim relates to.
Damage claims require supporting evidence submitted through the Services. Depending on the claim, Klash may ask for:
As part of reviewing a damage claim, Klash may review the Proof Photos captured in connection with the Booking, as described in Section 9 of the Terms of Service. Proof Photos document the condition of the vehicle at the relevant points in the service and may be used as evidence in evaluating a claim.
In evaluating a damage claim, Klash may review information relevant to the Booking, including Booking records, communications between the Customer and Washer, Customer information, Washer information, Proof Photos, and any other information reasonably relevant to the claim.
Klash reviews each damage claim individually, based on its own facts and the evidence available. Washers are responsible for damage they cause through negligence or improper performance of a service. Submitting a claim does not guarantee reimbursement or any particular outcome. Klash reviews the evidence available and makes a determination based on the specific circumstances of the claim.
Customers agree to submit damage claims honestly and within the timeframe described in this Policy, and to provide accurate information and evidence in support of a claim.
Washers agree to take Proof Photos honestly, as described in the Independent Contractor Agreement, and to cooperate with Klash's review of a damage claim, including by responding to requests for information relevant to the claim.
Submitting a fraudulent or misleading damage claim is a violation of the Terms of Service and may result in account action, up to and including suspension or removal, consistent with Section 24 (Suspension and Termination) of the Terms of Service.
If you have questions about this Damage Claims Policy or need to submit a claim, contact us at:
Klash LLC
A Texas Limited Liability Company
Website: https://www.getklash.com
Email: support@getklash.com