Community Guidelines

Klash is built on trust between Customers and Washers. A Customer is trusting someone to show up and care for their vehicle. A Washer is trusting that the Booking is real and that they'll be treated fairly and paid for their work. These Community Guidelines explain the behavior we expect from everyone on Klash, so that trust holds up every time.

These Guidelines are not a replacement for the Terms of Service — they work alongside it, along with the Privacy Policy, Independent Contractor Agreement, KlashPlus Subscription Terms, Account Deletion Policy, Refund Policy, and Cancellation Policy. Think of the Terms as the rules of the road, and these Guidelines as what good driving actually looks like.

1. Respect Others

Customers and Washers should treat each other the way they'd want to be treated:

• Be respectful, both in person and in any messages sent through Klash.
• Communicate professionally, even if something isn't going the way you hoped.
• Never harass, threaten, discriminate against, or behave abusively toward anyone on the platform.
• Respect each other's personal space and property.

2. Honest Bookings

Klash works because people can trust what's on the other end of a Booking. That means:

• Use your real identity — no fake names or impersonation.
• Provide accurate information about your vehicle and service needs.
• Provide an accurate service location.
• Be truthful in anything you're asked to confirm or upload as part of a Booking.

3. Honest Proof Photos

Proof Photos exist so everyone — Customers, Washers, and Klash — can trust what actually happened during a service. Washers must:

• Upload genuine, unedited Proof Photos taken at the actual Booking.
• Never edit, falsify, reuse an old photo, or otherwise misrepresent the condition of a vehicle.
• Understand that submitting fraudulent photos is a serious violation and may lead to account action, up to and including removal from Klash.

4. Payments

Keeping payments on Klash is what makes the whole system fair and safe for everyone:

• Complete all payments through the Klash app — don't move a transaction off-platform to avoid fees.
• Never attempt to use a stolen or unauthorized payment method.
• Any fraudulent payment activity is strictly prohibited.

5. Safety

Nobody should ever feel unsafe using Klash:

• Use good judgment, and trust your instincts.
• If continuing a Booking would put you or anyone else at risk, it's always okay to stop.
• If something feels wrong, report it to Klash so we can look into it.

Klash cannot guarantee the conduct of every user, and using the Services doesn't come with a guarantee of safety — but we take reports seriously and want to hear about anything that doesn't feel right.

6. Respect Property

Customers should make sure the Washer has reasonable access to the vehicle and service location. Washers should take reasonable care while performing a service. Neither party should ever intentionally damage another person's property.

7. Fraud and Abuse

The following are never allowed on Klash:

• Creating a fake account.
• Creating or using multiple accounts to manipulate the platform.
• Posting fake reviews or ratings.
• Creating fake Bookings.
• Using a stolen or unauthorized payment method.
• Chargeback abuse.
• Attempting to obtain more than one KlashPlus free trial.
• Any other attempt to manipulate or exploit Klash's systems.

8. Consequences

Violating these Guidelines or the Terms of Service can result in a range of outcomes, depending on the severity and circumstances involved:

• A warning.
• Cancellation of a Booking.
• Temporary suspension of your account.
• Permanent removal from Klash.
• Other action described in the Terms of Service.

Not every situation looks the same, so Klash reviews each case based on its own facts before deciding what action, if any, is appropriate.

9. Reporting Concerns

If you experience or witness a safety concern, fraud, abuse, harassment, or anything that seems suspicious, please tell us. Reports help keep Klash safe for everyone, and we look into every one we receive.

10. Changes

Klash may update these Community Guidelines from time to time as the Services evolve. If we make a material change, we'll provide notice through the Services or by other reasonable means before it takes effect.

11. Contact

If you have questions about these Community Guidelines, or want to report a concern, reach us at:

Website: https://www.getklash.com
Email: support@getklash.com