Effective Date: July 28, 2026
Contents
These Terms of Service (these “Terms”) govern your access to and use of the Klash mobile application, the website located at https://www.getklash.com, and all related services (collectively, the “Services”), operated by Klash LLC, a Texas limited liability company (“Klash,” “we,” “us,” or “our”).
By creating an account, booking a service, accepting a job, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
These Terms should be read together with the Klash Privacy Policy, which describes how we collect, use, and protect your information.
By creating an account or using the Services, you consent to receive communications from Klash electronically, including by email, in-app messages, push notifications, and other electronic means. You agree that these electronic communications satisfy any legal requirement that communications be provided in writing.
Push notifications are intended to improve the booking experience. Klash is not responsible for delays or failures caused by disabled notifications, device settings, internet connectivity, or third-party notification services.
You must be at least 16 years old to create an account or use the Services as a Customer, and at least 18 years old to create an account or use the Services as a Washer. By using the Services, you represent that you meet the applicable age requirement and that you have the legal capacity to enter into these Terms.
Klash is currently available in selected Texas markets, including but not limited to Midland, Texas and Lubbock, Texas (the “Service Area”). Bookings and Washer availability are limited to the Service Area. Klash may expand, reduce, or otherwise change the Service Area at any time. Expanding the Service Area does not obligate Klash to provide the Services in any location not yet part of the Service Area.
Klash is a technology marketplace that connects Customers seeking mobile vehicle detailing services with independent Washers who perform those services.
Klash is not a detailing company and does not itself perform detailing services. Klash does not employ Washers. Washers are independent contractors who use their own judgment, equipment, and methods to perform services, subject to Section 15 (Independent Contractor Relationship). Klash does not supervise, direct, or control the manner in which Washers perform detailing services, except as necessary to operate the Platform, maintain quality standards, and enforce these Terms.
Klash's role is limited to providing the software platform, including account management, booking and scheduling, job routing, payment processing, and customer support, and to facilitating dispute resolution as described in these Terms.
You must create an account to use the Services. You agree to provide accurate and current information and to keep your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@getklash.com if you suspect unauthorized use of your account.
You may delete your account at any time using the account deletion option available within the Klash app.
Klash may retain certain records after account deletion where necessary for transaction history, tax reporting, fraud prevention, dispute resolution, payout records, or other legal or regulatory obligations, as described in the Klash Privacy Policy. Retained records are used only for these purposes and are not used to provide you with the Services after your account has been deleted.
Klash supports two types of Bookings:
When a Customer creates a Booking, Klash's routing system offers the Booking to eligible, available Washers. Acceptance of a Booking by a Washer is not guaranteed. Klash does not guarantee that a Washer will be available or that any specific Booking will be completed.
If no Washer accepts a Booking before Klash's routing process ends, the Booking automatically expires. Klash releases the Customer's payment authorization for that Booking, and the Customer is not charged. The Customer will be notified that the Booking expired and may create a new Booking or schedule a future Booking.
Customers agree to provide accurate vehicle, location, and service information when creating a Booking. Washers agree to perform the service described in the Booking using professional judgment.
Customers are responsible for providing accurate contact information and remaining reasonably available during the scheduled service.
To enable a Washer to complete a Booking, Customers agree to provide:
As part of completing a Booking, Washers are required to capture photographs of the vehicle at specified points in the service (“Proof Photos”). Proof Photos document the condition of the vehicle and the completion of the service, and may be used as evidence in connection with a Damage Claim under Section 14 or a rating dispute under Section 18.
Washers agree to take Proof Photos honestly and not to submit falsified, altered, or misleading photographs. Submitting falsified Proof Photos is a violation of these Terms and may result in suspension or removal under Section 24 (Suspension and Termination).
Customers acknowledge that Proof Photos may include portions of the vehicle, surrounding work area, or license plate when reasonably necessary to document service completion or investigate disputes.
Klash retains Proof Photos for the period described in the Klash Privacy Policy.
Customers pay the price of the requested service plus a 3.5% Customer Booking and Processing Fee, calculated on the service price. This fee applies to all Bookings, including Bookings completed by a KlashPlus Washer.
Washers who are not enrolled in active KlashPlus pay a 10% Klash platform fee, deducted from the service price before payout.
KlashPlus is an optional paid membership available to Washers for $130 per month, billed on a recurring monthly basis (each, a “Billing Period”).
All payments are processed through Stripe. When a Customer creates a Booking, Klash authorizes (but does not charge) the Customer's payment method for the total amount due using a Stripe PaymentIntent with manual capture. Payment is captured only after the Booking is successfully completed.
Washer payouts are processed through Stripe Connect following successful capture of the Customer's payment.
Payout timing depends on Stripe Connect processing and the Washer's connected financial institution.
If a Customer initiates a chargeback or payment dispute with their card issuer, Klash may investigate available evidence, including Proof Photos, communications, and payment records, to determine an appropriate response. Klash may recover the disputed amount from a Washer's current or future payouts where appropriate, or bear the cost of the chargeback itself. Repeated or fraudulent chargebacks may result in suspension under Section 24 (Suspension and Termination).
Klash may temporarily delay payouts while investigating suspected fraud, disputes, or violations of these Terms.
Customers are responsible for any applicable taxes associated with their purchase where required by law. Washers are solely responsible for reporting and paying all taxes arising from payments they receive through the Services.
Customers may cancel a Booking subject to the following fee schedule:
| Booking Status at Time of Cancellation | Fee |
|---|---|
| Before a Washer accepts the Booking | Free |
| After a Washer has accepted the Booking | $10 |
| Washer is en route to, or has arrived at, the service location | $20 |
Cancellation fees are intended to compensate the assigned Washer for lost time and travel and do not constitute a penalty.
Washers may cancel an accepted Booking. Repeated cancellations by a Washer reduce that Washer's routing priority within the Services. Klash may suspend or permanently remove Washers who cancel Bookings unreliably or repeatedly.
Booking refunds are reviewed and handled on a case-by-case basis. Klash does not offer an automatic satisfaction guarantee. To request a refund or report an issue with a completed Booking, contact support@getklash.com or use the in-app reporting tools.
This Refund Policy governs Bookings only. KlashPlus subscription payments are governed separately by Section 10.3 (KlashPlus Membership), which does not provide refunds for any unused portion of a Trial Period or Billing Period.
Customers have seven (7) days after completion of a Booking to submit a damage claim. Damage claims require supporting evidence, such as Proof Photos or additional photographs, submitted through the Services.
Klash may investigate claims in its sole discretion based on the information available. Washers are responsible for damage they cause through negligence or improper performance of a service. Klash facilitates the investigation and resolution of damage claims between Customers and Washers but is not the provider of the underlying detailing service and does not guarantee any particular outcome or recovery.
Washers are independent contractors, not employees, agents, or partners of Klash. Nothing in these Terms creates an employment, agency, joint venture, or partnership relationship between Klash and any Washer.
Washers:
Klash does not require background checks as a condition of becoming a Washer at launch. Klash reserves the right to require background checks in the future as an additional condition of Washer eligibility.
Klash does not require proof of insurance as a condition of becoming a Washer at launch. By using the Services as a Washer, you certify that you comply with all applicable federal, state, and local laws, including any insurance requirements that apply to your work. Klash reserves the right to require proof of insurance in the future.
Customers and Washers may not use the Services to identify one another and then arrange payment or service outside of Klash in order to avoid Klash's fees.
Doing so is a violation of these Terms and may result in account suspension or permanent removal from the Services. Bookings or services completed outside of the Platform are not covered by any Klash policy, including the Cancellation Policy, Refund Policy, or Damage Claims process described in these Terms.
You agree not to:
After a Booking is completed, Customers may submit a rating and optional note about the Washer who performed the service. Ratings are currently used internally by Klash to evaluate service quality and inform how Bookings are routed to Washers. Ratings are not publicly displayed as of the Effective Date of these Terms. Klash may introduce public display of ratings in a future update to the Services.
Klash may remove ratings or reviews that violate these Terms or Klash's Community Guidelines.
Klash owns all right, title, and interest in and to the Services, including the Klash software, mobile applications, website, branding, logos, and trademarks (collectively, “Klash IP”). These Terms do not grant you any right, title, or interest in the Klash IP other than a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms.
You retain ownership of any Content you submit through the Services (such as photographs or ratings). By submitting Content, you grant Klash a license to use that Content as described in the Klash Privacy Policy. By uploading photographs through the Services, you represent that you have the right to upload them and grant Klash the rights described in the Privacy Policy.
Klash may use anonymized Proof Photos for fraud prevention, service improvement, internal quality assurance, dispute resolution, and other internal operational purposes. Klash does not use Proof Photos for marketing or social media purposes.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Klash does not itself perform detailing services and does not warrant or guarantee the quality, safety, or legality of services performed by Washers, who are independent contractors and not employees or agents of Klash. Klash does not guarantee that a Booking will be accepted, completed on time, or completed to any particular standard.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KLASH AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KLASH'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO KLASH FOR THE BOOKING(S) GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.
You agree to indemnify, defend, and hold harmless Klash and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law; or (d), if you are a Washer, your performance of services for a Customer.
Klash is not responsible for delays or failures caused by events outside its reasonable control, including severe weather, natural disasters, internet outages, payment processor outages, governmental actions, labor disruptions, or other unforeseen events.
Klash may suspend or terminate your account, at Klash's discretion, for reasons including:
Klash will make reasonable efforts to notify you of a suspension or termination and the reason for it, except where doing so would compromise an active investigation, safety concern, or legal requirement.
Klash may suspend an account immediately where necessary to protect users, investigate fraud, comply with legal obligations, or maintain the integrity of the Platform.
Before filing any claim against Klash, you agree to first contact Klash at support@getklash.com and attempt in good faith to resolve the dispute informally. Klash will attempt to resolve the dispute informally within a reasonable time.
If a dispute is not resolved informally within thirty (30) days, you and Klash agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration, rather than in court, except that either party may bring an individual claim in small claims court in lieu of arbitration.
Any arbitration or proceeding between you and Klash shall be conducted only on an individual basis and not as a class, consolidated, or representative action. You and Klash waive any right to participate in a class action lawsuit or class-wide arbitration, to the extent permitted by applicable law.
Any arbitration will be conducted in Midland County, Texas, unless you and Klash agree otherwise.
Any provisions of these Terms that by their nature should survive termination of your account or these Terms — including payment obligations, intellectual property rights, limitation of liability, indemnification, governing law, dispute resolution, and other similar provisions — will survive such termination.
Klash may update these Terms from time to time to reflect changes to the Services, our practices, or applicable law. If we make a material change, we will provide notice through the Services or by other reasonable means before the change takes effect. We encourage you to review these Terms periodically.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.
If you have questions about these Terms, contact us at:
Klash LLC
A Texas Limited Liability Company
Website: https://www.getklash.com
Email: support@getklash.com